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Legal Terms That Govern Your Account

Using 8xk means you agree to the terms set out here — covering account access, wallet activity through bKash, Nagad, and Rocket, and how we handle your data.

Account TermsData & PrivacyWallet PolicyJurisdiction NoticeContact Rights
8xk Legal Terms That Govern Your Account
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We collect only what we need to run your account — your registered mobile number, payment references from bKash, Nagad, or Rocket transactions, and session data used to keep your login active across devices. We do not sell your personal data to third parties. Here is how we manage the key areas.

Cookies and Session Data

We use session cookies to keep you logged in as you move between the lobby, wallet, and account settings. You can clear these from your browser at any time, though doing so will end your active session.

Account Security

Your account is protected by OTP verification sent to your registered mobile number. We recommend you never share your OTP with anyone — our team will never ask for it through chat or email.

Data Retention

We retain transaction records and account activity logs for as long as required by applicable law. You may request a summary of the data we hold on your account by contacting support or using the dashboard request form.

Requesting Changes

To update, correct, or request deletion of your personal data, log in and go to Settings > Legal & Privacy, or contact support with your account ID. We aim to respond to all data requests within a reasonable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and policy queries directly. Reach us through the channels below — include your registered mobile number and a brief description of your request so we can route it correctly.

Team online

Live Chat

Open the chat widget from any page on 8xk. For legal queries, select 'Account & Policy' from the topic menu so your message reaches the right team.

Email Support

Send policy or data requests to our support address listed in your account dashboard. Include your account ID and the specific policy section your query relates to.

Account Dashboard

Log in and navigate to Settings > Legal & Privacy to submit a formal data access or deletion request directly from your account without contacting support first.

Common Questions About Your Legal Rights

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using an online gaming platform is lawful where you are located before opening an account.

We collect your registered mobile number, payment references tied to bKash, Nagad, or Rocket transactions, and session data needed to maintain your login across devices. We do not collect more than is necessary.

Yes. Log in and go to Settings > Legal & Privacy to submit a data access request, or contact support with your account ID. We will respond with a summary of what we hold.

Raise the dispute with our support team first, providing the transaction reference from your bKash, Nagad, or Rocket app. We can trace the payment on our end and coordinate a resolution.

We will notify you of material changes through your registered contact. Continuing to use your account after an update takes effect means you accept the revised terms as they stand.

Contact support or use the Settings > Legal & Privacy form to request account closure and data deletion. We retain records only as long as required by applicable law, then remove them.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.