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Terms That Govern Your 8xk Account

These terms set out what you agree to when you open and use an account on 8xk. Access and eligibility depend on your local law and the region you are in — read this before you proceed.

Account EligibilityPayment RulesbKash · Nagad · RocketYour RightsHow to Contact Us
8xk Terms That Govern Your 8xk Account
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account or a transaction, reach out through one of the channels below. For payment disputes involving bKash, Nagad, or Rocket, include your transaction reference so we can locate the record quickly.

Live Chat Open the chat widget from any page on 8xk to reach the support team directly about a terms or account question.
Email Support Send a detailed message to our support address for written records of your query or a formal terms-related complaint.
Account Help Centre The help section inside your account covers common terms questions, payment rules, and how to request account changes.
YOUR ACCOUNT RIGHTS

How We Handle Your Account and Data

Your account data is held securely and used only to operate your 8xk account, process payments, and meet any legal obligations that apply to us. We do not sell your personal information to third parties. You have the right to request a copy of the data we hold on you, and you can ask us to correct inaccurate records at any time through the support channels listed above.

Account Security

Your account is protected by password and OTP verification. Never share your login credentials — we will never ask for your password via chat or email.

Data Retention

We keep account and transaction records for as long as required by applicable law. After that period, data is deleted or anonymised.

Cookies

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences in your browser settings.

Requesting Changes

To update your registered details or request data deletion, contact support with your account ID and the specific change you need made.

Common Questions on These Terms

Below are the questions we hear most often about account terms, eligibility, and your rights on 8xk. If your question is not here, the support team can help.

Account eligibility depends on your age and the laws of your location. Access is only available in regions where online gaming is permitted. If local law restricts it, you are not eligible to register.

We can update the terms at any time. The updated version is published on this page with a revised date. Continued use of your account after that date means you accept the changes.

Any confirmed balance in your account wallet at the time of closure is returned to the payment method used, subject to verification. Contact support with your transaction reference to start the process.

Send a data request through email support or live chat, including your account ID. We will respond with the information we hold on you within the timeframe required by applicable law.

If you do not accept a terms update, close your account before the new version takes effect. Continuing to use 8xk after the update date is treated as acceptance of the revised terms.

Rocket transactions follow both 8xk's payment policy and Dutch-Bangla Bank's mobile wallet rules. Limits and verification steps set by Rocket apply alongside our own deposit and withdrawal conditions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.